maryph Privacy Policy – How We Protect Your Data

This Privacy Policy sets out how maryph collects, uses, stores, and protects personal information provided by members and visitors of the maryph platform at maryph.best. It is our goal to be transparent about data practices so that every Filipino player knows exactly what happens to their information — and what choices they have.

maryph is committed to handling personal data responsibly and in compliance with the Republic Act 10173, also known as the Data Privacy Act of 2012, along with its Implementing Rules and Regulations. By creating a maryph account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree to any part of this policy, please do not continue using the maryph platform. You can contact our support team at any time if you have questions about how your data is processed before making that decision.

maryph operates the online gaming and sports betting platform accessible at maryph.best. For the purposes of the Data Privacy Act of 2012, maryph acts as the personal information controller in respect of the data collected through this platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by maryph, you can reach our Data Privacy Officer through the following contact:

• Email: support@maryph.best
• Platform: maryph.best
• Support hours: 24 hours a day, 7 days a week

maryph will respond to privacy-related queries within five business days. Formal complaints will be acknowledged within two business days and resolved or escalated within fifteen business days.

maryph collects different types of personal data depending on how you interact with the platform. The table below summarises the main categories:

maryph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by applicable law or regulation for identity verification purposes.

maryph uses the personal data collected for clearly defined purposes. We do not use your data beyond what is necessary for these purposes without seeking your separate consent.

• Account management: To create, maintain, and secure your maryph account, including login authentication, account recovery, and identity verification.
• Payment processing: To process deposits, withdrawals, and transaction records in PHP through GCash, Maya, and other supported local payment methods.
• Service delivery: To give you access to sports betting markets, casino games, slots, live dealer tables, and other maryph platform features.
• Compliance: To meet our legal obligations under gaming regulations, anti-money laundering laws, tax reporting requirements, and data protection laws — including the Data Privacy Act of 2012.
• Fraud prevention and security: To monitor accounts for suspicious activity, investigate potential violations of the maryph Terms and Conditions, and protect the integrity of the platform.
• Responsible gaming: To identify patterns that may indicate a player is at risk and to deliver appropriate limit, self-exclusion, or support prompts.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the maryph platform experience for Philippine users.
• Marketing communications: To send you relevant promotional offers and platform updates by email or SMS, where you have provided consent. You can opt out at any time.

Under the Data Privacy Act of 2012, maryph processes your personal data on the basis of one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform the maryph service agreement — your account, bets, payments, and access to games would not be possible without it.
• Legal obligation: maryph is required by gaming regulators, AML legislation, and the NPC to process certain data for compliance purposes.
• Legitimate interests: maryph has legitimate interests in fraud prevention, platform security, and service improvement that do not override your fundamental data rights.
• Consent: For marketing communications and non-essential cookies, maryph relies on your freely given, specific, and informed consent — which you can withdraw at any time without affecting your account access.

maryph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data is shared only in the following circumstances:

• Licensed service providers: Third-party vendors who provide services to maryph — such as payment processors (GCash, Maya), game software providers, identity verification services, and cloud hosting providers — receive only the minimum data necessary to deliver their contracted service and operate under appropriate data processing agreements.
• Regulatory and law enforcement bodies: maryph may disclose data to the National Privacy Commission, gaming regulators, the Anti-Money Laundering Council (AMLC), or law enforcement agencies when required to do so by law, court order, or regulatory directive.
• Corporate transactions: In the event of a merger, acquisition, or sale of maryph, personal data may be transferred to the acquiring entity, subject to the same data protection obligations.
• With your explicit consent: For any other sharing purpose not listed above, maryph will seek your specific consent before proceeding.

When data is shared with third-party service providers, maryph requires contractual commitments that they handle the data in accordance with the Data Privacy Act of 2012 and use it only for the purpose for which it was disclosed.

maryph retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active maryph account plus a minimum of five years after account closure, in line with AML and gaming regulatory requirements.
• Transaction records: Betting history, deposit, and withdrawal records are retained for a minimum of five years to satisfy financial reporting and audit requirements.
• Support communications: Chat and email logs are retained for two years from the date of the last interaction unless a longer period is required for an ongoing dispute or investigation.
• Technical and usage data: Log and session data is typically retained for twelve months before being anonymised or deleted.
• Marketing consent records: Consent timestamps are retained for as long as you remain a maryph member plus one year after account closure.

Once the relevant retention period has expired, maryph will securely delete or anonymise the data in a manner that prevents reconstruction of the original personal information.

The maryph website uses cookies and similar tracking technologies to keep the platform functioning, personalise your experience, and understand how the site is used. Cookies are small text files stored on your device that help maryph recognise you between visits.

• Strictly necessary cookies: These are essential for the maryph platform to function. They manage your login session, keep your bet slip active, and maintain cashier security. You cannot opt out of these cookies while using the platform.
• Functional cookies: These remember your preferences — such as language or device settings — so you don't have to reconfigure them every visit. You can disable these without losing core functionality.
• Analytics cookies: These help maryph understand which features are popular and where the platform can be improved. The data collected is aggregated and not linked to individual identities. These cookies require your consent.
• Marketing cookies: If you have opted in to receiving maryph promotional updates, these cookies help tailor the content shown to your activity. You can withdraw consent at any time by adjusting your account preferences.

maryph takes data security seriously. The following technical and organisational measures are in place to protect your personal information from unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and the maryph platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data fields — including financial references and identity details — are stored in encrypted form at rest.
• Access controls: Internal access to personal data is restricted to maryph staff who require it for their specific role. All staff are subject to confidentiality obligations and regular privacy training.
• Account security: Two-factor authentication and OTP verification are available for maryph accounts to add an additional layer of protection.
• Incident response: maryph maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, maryph will notify the National Privacy Commission and affected individuals within the timeframes required by law.

While maryph implements robust security measures, no digital system is completely risk-free. You can reduce your personal risk by using a strong, unique password for your maryph account, enabling OTP verification, and never sharing your login credentials with anyone.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by maryph. To exercise any of these rights, contact support at support@maryph.best.

maryph will respond to valid rights requests within fifteen business days. In complex cases requiring additional investigation, we will notify you of the extended timeline and the reason for it. maryph will not charge a fee for handling rights requests unless they are clearly unfounded or repetitive.

The maryph platform is strictly for adults aged 18 and above. maryph does not knowingly collect personal data from persons under 18 years of age. If you are a parent or guardian and believe that a minor has registered a maryph account or provided personal information without your consent, please contact maryph support immediately at support@maryph.best.

Upon receiving such a report, maryph will promptly investigate and, if confirmed, will close the account and delete the associated personal data in accordance with this Privacy Policy and applicable law.

maryph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. When material changes are made, maryph will notify registered members via email or through a prominent notice on the platform. The effective date at the top of this page will always reflect the most recent revision.

Your continued use of the maryph platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any update, you may close your maryph account and request deletion of your personal data by contacting support. maryph recommends bookmarking this page and reviewing it periodically — especially before making a significant deposit or starting a new play session.

If you have any questions about this Privacy Policy or the way maryph processes your personal data, the first step is to contact our support team directly:

• Email: support@maryph.best
• Response time: Typically within 2–5 business days for privacy queries

If you believe maryph has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for overseeing compliance with RA 10173. maryph encourages you to contact us first so that we can address your concern directly before you escalate to the NPC, but this is entirely your choice.